Know Before Your First Appointment
At Serenity Roots Wellness, we want every session to be seamless, safe, and enjoyable. Please read the following information carefully before booking your appointment.
Service Area & Travel Fees
We serve clients in Monmouth County and Ocean County, NJ, as well as select surrounding areas.
- Travel within the first 10 miles from your therapist’s location is free of charge.
- For locations beyond 10 miles, a $2 per mile travel fee applies.
Booking & Cancellation Policy
To best accommodate all clients, we require:
- Booking at least 24 hours in advance.
- A 24-hour cancellation policy. Cancellations made less than 24 hours before your scheduled appointment will result in a 50% service charge.
A credit card on file is required to hold your appointment. Your card will only be charged:
- After your service is completed, or
- If your appointment is canceled with less than 24 hours’ notice.
Health & Safety Forms
Before your first session, you will be asked to complete our HIPAA-compliant intake form.
This ensures your treatment is safe, effective, and tailored to your needs.
Preparing Your Space
Please be ready for your therapist’s arrival with a suitable space prepared for their equipment.
- Massage table size: 30” x 73” - therapist will bring all equipment necessary.
- Required working area: 12’ x 9’ (approximately 120–140 sq. ft.)
- The therapist needs 3 feet of clearance around all sides of the table to work safely and effectively.
Note: We can accommodate smaller spaces, but this may place additional strain on the therapist’s body and limit the therapist’s range of motion. If the therapist must carry equipment through multiple floors or navigate narrow hallways – requiring significantly more effort to reach the designated area—an additional fee of $20 will apply. Please remember your therapist has multiple appointments scheduled and this is their livelihood. You may consider letting your therapist setting up on main floor in an open space to avoid unnecessary staircases or extra floors. If you’re unsure, you can share photos of your preferred space with your booking agent, who will help you determine the best setup.
Preparing Yourself for Your Session
For your comfort and to maximize the quality of your massage:
- Be fresh and showered, with no jewelry and ideally minimal or no makeup.
- Hair considerations:
• If you’d like head and neck work, avoid freshly washing or styling your hair prior to your session if oils are being used on your scalp treatment.
• A shower cap may be used to protect your hair from oils if needed.
Your therapist will conduct a brief intake interview before beginning to tailor the session to your needs.
Professional Standards & Client Responsibilities
Serenity Roots Wellness is a professional, licensed, and insured health and wellness business. Our therapists are highly trained, knowledgeable, and respected health care professionals.
We maintain a zero-tolerance policy for inappropriate behavior of any kind.
- If a therapist feels unsafe or uncomfortable, the session will be terminated immediately, and you will be charged in full.
- Any requests for sexual services are strictly prohibited, illegal, and will result in immediate termination of services and potential involvement of authorities.
Thank You!
We deeply value your trust and cooperation. By following these guidelines, you help us provide you with the highest-quality, most relaxing, and most professional experience possible.